Technical assistance
For the first time in Bulgaria there is an official presence of Maritime division of LIEBHERR. This is a big opportunity for the Black Sea’s and Danube’s harbours to еquip themselves with high-tech machines benefitting from very low fuel consumption, maintainable and serviced by technicians locally. Mac Port Balkan follows the proven good long-term practices of Mac Port Group in its capacity of a leading European partner of “LIEBHERR” for over decade.
Our service base in Burgas features a warehouse, built and equipped in accordance with the requirements of LIEBHERR, complying with all healthy and safety regulations, where, if necessary, even the largest harbor crane components could be repaired. Specially trained technicians are ready to react as quickly as possible in case of any signal reported by the customer, and the repair activities performed are warranty guaranteed.
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Remote diagnostics
The customer reports a problem with a machine. The more information we receive, the faster and more precise the diagnostics will be.
Spare parts order
If the remote diagnostics is successful, and it turns out that parts need to be replaced, we prepare an offer for them. Once we receive a confirmation, we place the order and organize the delivery.
Visit on site
If the problem requires an on-site visit, we send a team of technicians to get closely acquainted with the damage and to propose a solution.
